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Quota Template for user's home folder

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I have several quota templates configured for different user's home folder, so user can't use over the quota template limits which they belong to. Recently, I found more and more users have space usage issue after they reached quota templates limits. 

For example, userA is belong to 1GB template for his folder. He ran out of space, so he deleted all his files, but it still shows o space on client side. Also under File Server Resource console, I still see userA used 100% of his space. To help userA gets back his space, I will have to delete userA's template, and re-apply it. Can someone tell me why this happened? Thanks!

 

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