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FSRM usage different to Windows Explorer usage

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We have a user who has a mapped home drive with a 2Gb FSRM quota.

The user reached 99% of the quota which was correctly shown in the FSRM console. They deleted 1.4Gb of data from this mapped drive, however FSRM console still shows that they are using 99%.

If the user highlights all of the files/folders in the mapped drive and goes to right-click Properties, it correctly shows that there is around 600Mb in use. If they click on the mapped drive and go to properties, it incorrectly shows 2Gb in use.

From the server side, I can highlight the folder that the drive is mapped to and view the properties, and it correctly shows 600Mb in use. If I look in the FSRM console, it still says there is 2Gb of data there.

I removed the quota to allow the user to use their home drive. I asked them to copy a large file in then I refreshed the FSRM console, which immediately showed an increase to 104%. The user then deleted the file and the console showed it drop back down to 99%. I have also made the user the owner of the folder to see if that helped but it changed nothing.

Does anyone have any idea how to get FSRM to correctly report the usage of the folder?

Thanks in advance.


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