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Windows Server 2012R2 Work folders - why are users suspended

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I can't seem to enable my users that I have assigned to work folders in Windows Server 2012R2. Every time I create a new work folder and add a user they are suspended by default. When I try to right click and resume user it says can't enable a user in a suspended group. The user is enabled in AD so no issues there, how do I get the user enabled and what do I need to look at in AD for this?

Thanks,

Jake


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