Hi,
I have a NAS device in my home network (Drobo 5N ... https://www.drobo.com/docs/start-drobo-5n/), running the latest firmware. I use my Drobo to store media files (FLAC, MP3 and movies).
Today I just noticed that I have some specific files that I am unable to copy from my NAS device via Windows Explorer to my Windows 10 laptop machine. These are .wav files that I had downloaded from the internet (specifically, I bought a vinyl record
of a band that I like, A Perfect Circle, and I received a code in the vinyl packaging that allowed me to download high definition .wav files of the album from their website).
When I downloaded these .wav files originally, I downloaded them to my Macbook Air and then uploaded them from my Macbook to the Drobo from there. I've done this before with other files though, and no problem.
When trying to copy these files from the Drobo to my Windows machine I get the following error:
"An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem. Error 0x80070490: Element not found."
I am running Windows 10 Enterprise, Version 10.0.17763 Build 17763. It is a Dell laptop.
I also just tried to copy the file from the NAS device to a Windows 2016 server machine that I also have in my network, and I am getting the same error.
I just tried via FTP to download the files from my NAS device to my Windows machine ... that worked (and the .wav files play perfectly)! So, I only seem to get the error via Windows Explorer.
I am able to stream the .wav files to a music player on my laptop (specifically, the open source music app VLC), and they play correctly! I can also successfully copy them back from the NAS device to my Macbook Air!
I am not having issues copying most other files to and from the NAS device to my windows machine. I have about 2TB of files on there, and a random sample of tests show me that most will copy. It just seems to be a certain group of .wav files (again,
that I didn't create originally). They start the copy process, and then it seems to fail right at the end.
If I look at the properties of the files through windows explorer (i.e. through \\NASdevice\share\folder\filename.wav), I don't see anything special; all properties of the files like Read-only, Hidden and Archive are not selected. Security looks
the same as all the other files (including the ones I am able to copy).
Any ideas of things that I can try?